Privacy policy

Last Updated: August 14, 2026

Sara Clarke Designs operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a shopping experience (the “Services”).

Sara Clarke Designs is powered by Shopify, which provides the technology and ecommerce platform used to operate our store.

This Privacy Policy describes how we collect, use, disclose, and otherwise process your personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us.

Please read this Privacy Policy carefully. It explains what personal information we collect, why we collect it, how it may be used and disclosed, and the choices and rights that may be available to you.

Where consent is required by applicable law, we will obtain consent in an appropriate manner. Your use of the Services does not constitute consent to any collection, use, or disclosure for which applicable law requires a separate form of consent.

If there is a conflict between our Terms of Service and this Privacy Policy concerning the collection, use, or disclosure of personal information, this Privacy Policy controls with respect to those privacy matters.

1. Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you or another identifiable individual.

Personal information does not include information that has been anonymized or de-identified so that it cannot reasonably identify or be linked to an individual.

Depending on how you interact with the Services, we may collect or process the following categories of personal information.

Contact Information

This may include:

Your name
Shipping address
Billing address, where applicable
Email address
Phone number, where provided or required by our ecommerce, payment, shipping, or messaging services

Financial and Transaction Information

This may include:

Payment card information
Financial account information
Transaction details
Form of payment
Payment confirmation
Products purchased
Order information
Returns, exchanges, refunds, or cancellations
Shipping and delivery information

Payment information may be collected and processed by Shopify and third-party payment providers. Sara Clarke Designs does not directly store complete payment card information on our own systems.

Shop Pay Information

We offer Shop Pay, Shopify's accelerated checkout service, as a payment and checkout option.

When you use Shop Pay, Shopify may process information necessary to provide the Shop Pay service, which may include:

Name
Email address
Phone number
Shipping and billing information
Payment information
Order and transaction information
Shipping information
Refund and order-status information

Shop Pay may allow customers to save certain information with Shopify to make checkout faster on participating stores.

Shopify's processing of information through Shop Pay may be subject to Shopify's own privacy practices. You can review Shopify's Consumer Privacy Policy and Shopify's Privacy Controls.

Communications

This may include information you provide when you contact us, such as:

Customer-service inquiries
Questions or comments
Return or refund requests
Wholesale inquiries
Other communications you send to us

Device and Usage Information

When you visit or use the Services, certain information may be collected automatically, including:

IP address
Browser type
Device information
Network information
Unique device or browser identifiers
Pages or products viewed
Information about how and when you interact with the Services
Information collected through cookies and similar technologies

2. Sources of Personal Information

We may collect personal information from the following sources.

Directly From You

For example, when you:

Place an order
Provide shipping or billing information
Use Shop Pay or another checkout option
Contact us
Request a return, refund, or exchange
Submit a wholesale inquiry
Sign up for marketing communications
Otherwise provide information to us

Automatically Through the Services

Certain information may be collected automatically when you browse or use our Website through cookies, pixels, and similar technologies.

From Shopify and Service Providers

We may receive or process information through Shopify and other service providers that help us:

Operate our store
Process transactions
Provide checkout services
Provide Shop Pay
Provide shipping and delivery services
Prevent fraud
Provide customer support
Send communications
Maintain and improve our Website
Provide other ecommerce services

From Third Parties

We may receive or process information from third parties where reasonably necessary to:

Provide the Services
Process transactions
Complete orders
Prevent fraud
Protect our business
Comply with applicable law

3. How We Use Your Personal Information

We use personal information for purposes reasonably necessary to operate our business and provide the Services.

Providing and Improving the Services

We may use personal information to:

Process and fulfill orders
Process payments
Provide checkout and Shop Pay functionality
Arrange shipping and delivery
Process returns, refunds, and exchanges
Communicate with you about purchases
Provide customer support
Respond to inquiries
Maintain and improve our Website
Remember certain preferences
Prevent fraud and unauthorized transactions
Understand how customers interact with our store and Services

Marketing and Communications

We may use Shopify Messaging or other services to send promotional communications by email, SMS, WhatsApp, or other supported communication methods.

Where consent is required by applicable law, we will obtain the appropriate consent before sending promotional communications.

You can unsubscribe from promotional communications using the unsubscribe or opt-out instructions provided in the applicable communication.

We may continue to send non-promotional communications that are necessary to complete or manage an order, provide shipping information, respond to an inquiry, or otherwise provide the Services.

Shopify Enhanced Services

Because Shopify Network Intelligence is enabled on our store, Shopify may process personal information from interactions with our store together with information from interactions with other Shopify merchants and with Shopify.

Shopify describes these features as “Enhanced Services.”

Enhanced Services may help Shopify and merchants:

Improve products and personalization
Improve store performance
Understand customer interactions with stores and advertising
Provide analytics and insights
Improve marketing and advertising
Provide more relevant experiences or advertising

The particular Enhanced Services available to or used by our store may change over time as Shopify updates its platform and features.

Shopify states that your customer data is not made available to other merchants in a way that allows those merchants to access your individual customer information. Instead, Shopify uses data securely together with other Shopify data to generate insights and provide Enhanced Services.

For more information about Shopify Network Intelligence and Enhanced Services, please review Shopify's explanation of Network Intelligence and Shopify's Consumer Privacy Policy.

Security and Fraud Prevention

We may use personal information to:

Detect and prevent fraudulent transactions
Investigate suspicious or unauthorized activity
Protect the security of our Website and Services
Protect our customers and business
Prevent abuse of our Services

Legal Reasons

We may use personal information to:

Comply with applicable laws
Respond to lawful requests from government authorities or law enforcement
Resolve disputes
Enforce our Terms of Service and other policies
Protect our legal rights and interests

4. How We Disclose Personal Information

We may disclose personal information where reasonably necessary to operate our business and provide the Services.

This may include sharing information with:

Shopify
Shop Pay, as a Shopify service
Payment processors
Shipping and delivery providers
Technology and service providers
Website and ecommerce service providers
Customer-support providers
Marketing and messaging service providers
Fraud-prevention and security providers
Professional advisors where necessary
Government authorities or law enforcement where required by law

We provide service providers with information reasonably necessary for them to perform the services they provide.

Shopify and Other Countries

Shopify and some of our service providers may process personal information in countries other than Canada and other than the country where you live.

Information may also be shared with Shopify for purposes associated with Shopify Network Intelligence and Enhanced Services, including services that incorporate information from interactions with other Shopify merchants and with Shopify.

5. Relationship With Shopify, Shop Pay, and Shopify Network Intelligence

The Services are hosted and powered by Shopify.

Shopify processes personal information relating to customers' access to and use of our store in order to provide and operate its platform and services.

We use Shop Pay, Shopify's accelerated checkout service, as a payment and checkout option.

We also have Shopify Network Intelligence enabled.

When Network Intelligence is enabled, Shopify may securely use customer data from our store together with data from other Shopify merchants and Shopify to generate insights that power Enhanced Services.

These Enhanced Services may include features relating to:

Store personalization
Product and service improvements
Analytics and insights
Store performance
Marketing
Advertising
Customer experiences

Information about your activity on our store may therefore be processed by Shopify together with information relating to interactions with other merchants and with Shopify for purposes associated with these Enhanced Services.

Shopify states that other merchants do not receive direct access to our individual customer data.

Shopify may also process personal information independently for purposes described in its own privacy policies.

You can learn more about Shopify's handling of personal information and available privacy controls through:

Customers may have the ability, depending on their location and applicable law, to opt out of or object to certain uses of their information by Shopify. Shopify provides privacy controls through its Privacy Portal.

Sara Clarke Designs does not directly store complete payment card information on our own systems.

6. Cookies and Similar Technologies

Our Website may use cookies, pixels, and similar technologies.

These technologies may be used for purposes including:

Operating the Website
Maintaining shopping-cart and checkout functionality
Providing security
Remembering preferences
Supporting Shopify and Shop Pay functionality
Understanding Website usage
Improving Website performance
Supporting personalization
Supporting marketing and advertising functions provided through Shopify or other services

Because Shopify Network Intelligence is enabled, certain information collected through cookies or similar technologies may be processed by Shopify in connection with Enhanced Services, subject to applicable privacy settings and consent requirements.

Where applicable, Shopify's privacy and consent tools may recognize customer choices regarding non-essential cookies and certain data uses.

You can generally control cookies through your browser settings. Disabling certain cookies may affect Website functionality or your ability to complete a purchase.

7. Third-Party Websites and Links

The Services may provide links to websites or online platforms operated by third parties.

If you follow a link to a website that is not affiliated with or controlled by Sara Clarke Designs, you should review that website's privacy policy, security practices, and terms.

We are not responsible for the privacy or security practices of third-party websites.

8. Security and Retention

We take reasonable administrative, technical, and physical measures designed to protect personal information against unauthorized access, use, disclosure, alteration, loss, or destruction.

However, no security measures are perfect or impenetrable, and we cannot guarantee complete security.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

Provide the Services
Process and document orders
Provide customer support
Process returns and refunds
Comply with legal, tax, and accounting requirements
Resolve disputes
Prevent fraud
Enforce our agreements
Protect our legal rights

When personal information is no longer reasonably required, we will take reasonable steps to delete, destroy, or anonymize it, subject to applicable legal requirements.

9. Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information.

These rights are not absolute and may apply only in certain circumstances.

Access

You may have the right to request access to personal information that we hold about you.

Correction

You may have the right to request correction of inaccurate personal information.

Deletion

You may have the right to request deletion of personal information we maintain about you, subject to applicable legal exceptions.

Data Portability

In certain circumstances, you may have the right to receive a copy of certain personal information in a portable format.

Withdrawal of Consent

Where we rely on consent for a particular collection, use, or disclosure, you may have the right to withdraw consent, subject to applicable legal or contractual restrictions.

Marketing Choices

You can unsubscribe from promotional email, SMS, WhatsApp, or other marketing communications using the instructions provided in those communications.

Shopify Privacy Choices

Because Shopify independently processes certain information in connection with Shopify services and Enhanced Services, you may also have privacy choices directly with Shopify.

Shopify provides tools that may allow individuals to:

Access certain personal information Shopify holds
Request deletion of certain personal information
Limit certain uses of personal information for advertising
Exercise certain opt-out rights where applicable

These options are available through Shopify's Privacy Controls.

10. International Customers

Sara Clarke Designs is located in Canada but accepts orders from customers internationally, including customers in the United States, Europe, the United Kingdom, and other countries.

If you are located outside Canada, additional privacy rights may apply to you under the laws of your country or region.

Where required by applicable law, we will respect applicable rights regarding your personal information.

European Economic Area and United Kingdom

If you reside in the European Economic Area or United Kingdom and applicable privacy laws apply to our processing of your personal information, you may have additional rights, including:

The right to access personal information
The right to correct inaccurate information
The right to request deletion
The right to object to certain processing
The right to request restriction of processing
The right to withdraw consent where processing is based on consent
Other rights provided by applicable law

Where Shopify processes personal information through Enhanced Services, Shopify may have separate obligations and privacy practices. Shopify provides information and controls through its Privacy Portal.

11. International Transfers

Because Sara Clarke Designs uses Shopify and other service providers that may operate internationally, your personal information may be transferred, stored, or processed outside Canada and outside the country where you live.

These countries may have privacy laws that differ from those in your country of residence.

Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.

12. Complaints and Privacy Requests

If you have a question, concern, or complaint about how Sara Clarke Designs processes your personal information, please contact us first.

We will make reasonable efforts to review and respond to your concern in accordance with applicable privacy laws.

Depending on where you live, you may also have the right to lodge a complaint with the applicable privacy or data-protection authority.

For requests concerning information processed directly by Shopify, you may also use Shopify's Privacy Controls.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

Our business
Our Services
Our privacy practices
Shopify or other technology we use
Shop Pay
Shopify Network Intelligence
Enhanced Services
Marketing or messaging services
Applicable legal or regulatory requirements

When we update this Privacy Policy, we will update the Last Updated date at the top of this page.

Where required by applicable law, we will provide additional notice or obtain any required consent for material changes.

14. Contact

If you have questions about our privacy practices, this Privacy Policy, or would like to exercise a privacy right, please contact:

Sara Clarke Designs

Email: saraclarkedesigns@outlook.com

Sara Clarke Designs is responsible for the personal information we collect and use in connection with our business.

Shopify may separately process personal information as part of providing and operating its platform, including Shop Pay and Enhanced Services powered by Shopify Network Intelligence. For information processed directly by Shopify, please refer to Shopify's Consumer Privacy Policy and Privacy Portal.