Refund policy
Last Updated: August 14, 2026
Thank you for shopping with Sara Clarke Designs.
Because of the nature of our products, all sales are final. We do not accept returns or exchanges for change of mind, incorrect size or colour selection, or other reasons unrelated to an item being damaged, defective, or incorrectly fulfilled.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as you receive it.
If your order arrives damaged, defective, or you receive an item that is different from what you ordered, please contact us as soon as possible after delivery so that we can review the issue and determine the appropriate resolution.
Please email:
When contacting us, please include:
- Your order number
- Your name
- A description of the issue
- Clear photographs of the item and any visible damage, if applicable
- Photographs of the packaging, if the package or shipping materials were damaged
Providing photographs helps us evaluate the issue and work with you more quickly.
Resolution of Damaged, Defective, or Incorrect Items
If we determine that your item arrived damaged or defective, or that we sent you the wrong item, we may provide an appropriate remedy, which may include:
- A replacement item, where available;
- An exchange for the correct item; or
- A refund to your original payment method.
The appropriate resolution will depend on the circumstances and availability of the product.
If we ask you to return an item, we will provide instructions for the return. Please do not send an item back without contacting us first, as we need to provide you with the appropriate return instructions.
Where a return is required because we sent the wrong item or the item arrived damaged or defective, we will provide reasonable instructions regarding the return.
Returns for Change of Mind
We do not accept returns or exchanges simply because you have changed your mind or no longer want the item.
This includes, unless otherwise required by applicable law:
- Change-of-mind purchases
- Incorrect size selections
- Incorrect colour selections
- Ordering the wrong product
- Items that do not meet personal preference
- Items purchased as gifts where the recipient does not want the item
Please review product descriptions, measurements, photographs, and other available product information carefully before placing your order.
Sale and Promotional Items
Unless otherwise stated, sale and promotional items are also final sale.
Nothing in this section limits any rights or remedies that cannot legally be excluded under applicable law.
Refunds
If a refund is approved, the refund will be issued to the original payment method used to make the purchase, unless otherwise required or permitted by applicable law.
Once we process your refund, your payment provider or financial institution may require additional time to process and post the refund to your account.
The time required for a refund to appear in your account is outside of our control.
Exchanges and Replacements
If an exchange or replacement is approved because an item arrived damaged, defective, or incorrect, we will provide instructions for completing the exchange or replacement.
Replacement items are subject to product availability.
If the original item is no longer available, we may provide another appropriate resolution, which may include a refund.
Items Returned Without Authorization
Please contact us before sending any item back.
Items returned without prior contact and authorization may not be accepted or processed.
Order Issues
If you believe there is an issue with your order, please contact us as soon as possible after receiving it.
We will review the circumstances and work with you to determine an appropriate resolution.
Legal Rights
This Refund & Return Policy is intended to describe our normal return, refund, exchange, and replacement practices.
Nothing in this policy is intended to exclude, restrict, or waive any rights or remedies that you may have under applicable consumer-protection legislation or other applicable law.
Where applicable law provides a consumer with a right to cancel a transaction or receive a refund, that right will apply regardless of the terms of this policy.
Contact Us
If you have questions about this Refund & Return Policy or need assistance with a damaged, defective, or incorrect order, please contact:
Sara Clarke Designs