Shipping policy
Last Updated: August 14, 2026
Sara Clarke Designs ships orders from Canada to customers in Canada and internationally.
Please review the information below before placing your order.
Order Processing
Orders are typically processed and shipped within 2–4 business days after your order is placed.
Orders are not normally processed or shipped on weekends or Canadian statutory holidays.
During busy periods, holidays, product launches, or other high-volume periods, processing times may take longer. If there is a significant delay with your order, we will make reasonable efforts to contact you.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information where tracking is available.
Shipping Rates
Shipping costs are calculated and displayed at checkout based on your shipping address, the items in your order, and the shipping method available for your location.
Any applicable shipping charges will be shown before you complete your purchase.
Estimated Delivery Times
Delivery times vary depending on your location, shipping method, carrier, and other circumstances outside our control.
Estimated delivery times provided at checkout or by the shipping carrier are estimates only and are not guaranteed.
Delays may occur because of:
- Weather
- Carrier delays
- Holidays
- Customs processing
- Postal or transportation disruptions
- Incorrect or incomplete shipping information
- Other circumstances outside our reasonable control
A shipping delay does not automatically qualify an order for a refund.
Canada
Orders shipped within Canada are subject to the shipping options and estimated delivery times available at checkout.
Once an order has been handed over to the shipping carrier, delivery is the responsibility of the carrier. We will provide tracking information where available.
United States and International Orders
We accept orders from customers outside Canada.
International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
Any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country are the responsibility of the customer unless otherwise stated at checkout.
Sara Clarke Designs does not control customs charges and cannot guarantee whether or how much you may be charged.
International delivery may also take longer than the estimated delivery time because of customs processing.
Incorrect Shipping Information
Please make sure that your shipping information is accurate and complete before submitting your order.
If an order is returned to us because of an incorrect, incomplete, or undeliverable address provided by the customer, we may contact you to arrange reshipment.
Additional shipping charges may apply to reship an order.
Lost, Stolen, or Delayed Packages
Once an order has been shipped, we rely on the shipping carrier to deliver the package.
If your tracking information indicates that your package has been delivered but you cannot locate it, please check with members of your household, neighbours, your building's mail area, and the shipping carrier where applicable.
If you believe your package has been lost or stolen, please contact us at:
We will do our best to assist you and, where appropriate, work with the shipping carrier to investigate the shipment.
Sara Clarke Designs is not responsible for packages that are stolen after confirmed delivery.
Damaged Packages
Please inspect your order as soon as you receive it.
If your item arrives damaged or defective, please contact us as soon as possible at:
Please include your order number and clear photographs of the damaged item and packaging so that we can evaluate the issue.
Damaged or defective items are handled according to our Refund Policy.
Undeliverable or Returned Packages
If a package is returned to us because it was refused, undeliverable, or because the shipping information provided was incorrect or incomplete, please contact us at:
We will work with you to determine whether the order can be reshipped.
Additional shipping charges may apply.
Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes to our shipping practices, carriers, services, or applicable requirements.
When we make changes, we will update the Last Updated date at the top of this policy.
Contact
If you have questions about shipping, please contact:
Sara Clarke Designs
Email: saraclarkedesigns@outlook.com